Delivery & Returns

1. Delivery Policy

Shipping Locations
  • We ship to selected countries and regions where cannabis oil is legal.
  • It is your responsibility to ensure compliance with your local laws regarding the purchase and possession of cannabis oil products.
Order Processing Time
  • Orders are processed within 1-3 business days of payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Options and Timeframes
  • We offer the following shipping options:
    • Standard Shipping: Estimated delivery in 5-10 business days.
    • Express Shipping: Estimated delivery in 3-5 business days (additional fees apply).

Note: Delivery times are estimates and may vary due to customs delays or unforeseen circumstances.

Shipping Costs
  • Shipping costs are calculated based on the destination, weight of the package, and shipping method selected at checkout.
  • Free shipping is available for orders over $50.
Customs, Duties, and Taxes
  • International orders may be subject to customs duties or taxes.
  • These charges are the responsibility of the customer. We recommend checking with your local customs office for further information.
  • vietnamliquide.shop is not responsible for any delays or confiscation of goods due to customs regulations.

2. Returns Policy

Eligibility for Returns
  • Returns are accepted under the following conditions:
    • The product is unopened, unused, and in its original packaging.
    • The return request is made within 14 days of receiving the product.
    • Proof of purchase (order confirmation or receipt) is provided.
Non-Returnable Items
  • Opened, used, or tampered products.
  • Products purchased during promotional sales (unless defective).
  • Items damaged due to misuse, improper storage, or shipping issues not reported within 48 hours of delivery.
Return Process
  1. Contact Us: Email info@vietnamliquide.shop to initiate a return. Include your order number, reason for return, and photos (if applicable).
  2. Approval: Once your return is approved, we will provide you with return instructions, including the return address.
  3. Shipping: You are responsible for return shipping costs unless the product was damaged or defective upon arrival.
Refund Policy
  • Refunds are issued to the original payment method once the returned item is received and inspected.
  • Please allow up to 10 business days for the refund to be processed.
  • Shipping fees are non-refundable unless the return is due to our error.
Exchange Policy
  • Exchanges are available for defective or damaged products only. Please contact us within 48 hours of delivery to arrange an exchange.

3. Damaged or Defective Items

If your product arrives damaged or defective:

  • Contact us within 48 hours of delivery at info@vietnamliquide.shop.
  • Provide a description and photos of the issue.
  • We will replace the item or issue a full refund, including shipping costs.

4. Contact Information

For questions or concerns about our Delivery & Returns Policy, please contact us at:

  • Email: info@vietnamliquide.shop
  • Whatsapp: [Insert contact number]
  • Business Hours: Monday – Saturday, 8:00 AM – 6:00 PM (local time)
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